Retail Service Manager page is loaded## Retail Service Managerlocations: Newcastletime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 13, 2025 (13 days left to apply)job requisition id: JR031051**Retail Service Manager – Newcastle** *Join the Journey.***Retail Service Managers** to join our dynamic team based in **Newcastle**.**What you’ll be doing**As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.* **Starting salary**: **£25,978**, rising to **£32,906** after successful training (based on a 38-hour week)* **Permanent, full-time position** with great career prospects* **Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).* Opportunities to grow within a national transport brand.**What We are Looking For**We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:* **Excellent people skills** – confident, approachable, and great at connecting with customers.* **Sales and service driven** – focused on achieving targets and delivering top-tier service.* **Strong work ethic** – reliable, consistent, and committed to high standards* **Team player** – work seamlessly with onboard crew and local colleagues.* **Flexible** – able to work early mornings, evenings, weekends, and bank holidays.* **Well-presented** – professional appearance that reflects our brand.* **Personality** – we want authentic, energetic individuals, not robots!**Location Requirement*** You must live within **1 hour’s commute of Newcastle** and be able to travel at unsocial hours reliably.At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:* Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.* Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.* Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)* 75% off travel on other UK rail companies* Discounted European rail travel after one year.**Application Deadline: 13th October 2025**Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger – making journeys better, one customer at a time.Simply navigate to 'My Job Alerts' in the Jobs Hub to get started. #J-18808-Ljbffr