OverviewCARDS FOR GOOD CAUSESOur client is the UK’s largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities including national organisations such as Cancer Research UK and Alzheimer’s Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. In the last 10 years they have raised over £20 million for UK charities and £2.6 million for local community projects. Each year the company facilitate the opening of a national chain of pop-up shops to operate in the festive season. This role supports that network of shops to maximise income.What will your role as a Shop Manager look like?Responsible for managing all aspects of the shop.To actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities.Communicating and working effectively with other shop managers to ensure day to day operations are met.Meet sales targets, increasing sales and profit for the shop.To manage the set-up processes of the shop including the processing of deliveries and reporting of discrepancies.To discuss layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans.To manage stock levels, replenishing accordingly and liaising with Regional Manager to request top ups of stock.Set up the EPOS system and train volunteers accordingly.Responsible for cash handling, reconciling EPOS and all banking procedures.Identify volunteer recruitment needs action recruitment campaigns in discussion with Regional Manager.The shop manager will be required to cover shifts in the absence of volunteers.Support the marketing team with activities to raise the profile of the shop and organisation in the local community.Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.To offer exceptional customer service.To support any other tasks that support the day to day running of the shop and team.Are you the right person for the job?Experience across customer-facing environmentsExperience of working under own initiative within an established commercial frameworkOrganisational skillsTime management skillsAble to demonstrate an understanding of the retail sector, ideally within a charity contextCan lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behavioursCommercial awareness and ability to make decisions to drive revenueOrganising in-shop events and other sales promotionsAbility to communicate with a variety of people at different levelsUnderstands excellent customer service and can act as an ambassador for our client in their local communityResponds with agility to changing consumer and partner needs to maximise all opportunitiesBuilds collaborative relationships with internal and external stakeholders built on trust and mutual respectDemonstrates a passion for CFGC’s vision, mission and valuesWhat’s next?It’s easy! Click “APPLY” now! We can’t wait to hear from you!Your data will be handled in line with GDPR. #J-18808-Ljbffr