Central Support Office - Newcastle, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom

Job Description

Posted Wednesday 30 July 2025 at 01:00

We're looking for a proactive and highly organised individual to provide top-tier support to our Retail Director and play a central role in coordinating the fast-moving world of On Park Spend. This is more than just a PA role – it's your opportunity to combine classic executive support with hands-on involvement in team and project coordination.

You'll be the go-to person for managing diaries, meetings, travel, and communications, while also helping drive key projects, prepare impactful presentations, and keep priorities on track. If you thrive in a dynamic environment, love bringing structure to complexity, and enjoy being at the heart of the action, this role is for you.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Provide full Personal Assistant support to the Retail Director: diary management, meeting scheduling, travel and accommodation booking, inbox management and general organisational needs.
• Anticipate needs and be two steps ahead in planning.
• Help support the delivery of the On Park Spend department’s strategic objectives.
• Support the Retail Director and the 8 Heads of Departments.
• Liaise with the On Park Spend team and other departments to gather information, schedule meetings and keep everyone aligned.
• Use your initiative to spot gaps, solve problems and drive progress without being asked.
• Take ownership of recurring team processes or reporting rhythms.
• Be central to maintaining the department’s great levels of engagement and interaction.

Some of the skills we’re looking for:

• Confident and assertive: You are not afraid to chase, challenge and hold others to account
• Organised and detail-orientated: You like lists, love a timeline and always know what is coming up next
• Proactive and self-motivated: You are a self-starter, you don’t wait to be told, you take initiative, problem solve and push things forward.
• Tech-savvy: Comfortable with MS Office (especially PowerPoint and Excel)
• People-person: Friendly, approachable and great at building working relationships across all levels. Ability to work in a fast-paced environment managing multiple projects at any one time.
• A keen interest in F&B and retail.
• Strong Project Management skills: You know how to track actions, follow up with stakeholders and see projects through from start to finish.

Work pattern

• Office location: Parkdean Resorts Gosforth Central Office 3 days per week in the office and hybrid working optional for the remaining working days.
• Overnight stays are infrequent but may be required for training, events or project-related travel.

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com

Central Support Office - Newcastle, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom