OverviewFancy joining the UK’s number one Wine Specialist? Majestic Wine Amersham are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail.The RoleAs a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.Key ResponsibilitiesDrive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.Deliver exceptional market leading customer service to drive business growth through customer loyalty and repeat purchases.Offer a VIP concierge service, actively contacting customers with updates on products and tastings.Sell the story not the discount. Demonstrate passion for product with in-depth knowledge, manage a tasting events programme and execute an enticing and commercially savvy tasting counter.Take ownership of wine knowledge, continually learning about products to support your WSET qualification and confidence in selling.Maintain the physical appearance and maintenance of your store both internally and externally.Participate in all operational tasks to understand day-to-day store operations, including delivering wine, merchandising stock deliveries and calling valued customers to drive sales opportunities.Identify opportunities to make improvements to optimise store operations.Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.Pursue personal development with available support and resources.Be an example of Majestic’s Ways of Working and support junior team members, feeding back to the Store Manager as appropriate.Knowledge & Skills RequiredExperience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.Ability to deliver exceptional customer experience and service to every customer.Ability to prioritise and strategically problem solve in high-pressure environments.Self-motivated, able to thrive when working alone and as part of a team.A can-do attitude with a passion for seeing problems through to solutions.Adaptable and resilient to meet changing business demands.Excellent communication and time management skills.Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.What is in it for youCompetitive Salary & Performance BonusUp to 20% staff discountCareer development opportunities with in-house training schemesFantastic incentives that take you around the world to explore our different vineyardsContributory Company Pension PlanLife Assurance (Worth 2 times your annual salary)Uniform provided29 days holiday, including public and bank holidaysInvites to wine tasting eventsAccess to Retail Trust benefits and discountsCompany maternity, paternity and adoption leave after 26 weeksLong service rewardsFull training provided for the first 3 months with ongoing supportCompany sick pay schemeJob SpecificsContract: PermanentHours: 39/45 Hours Per WeekWe look forward to receiving your application! Together we are Majestic! #TWAMOn the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. #J-18808-Ljbffr