OverviewFancy joining the UK’s number one Wine Specialist? Majestic Wine Cardiff are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!Majestic Wine Cardiff is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone a transformation and turnaround programme. With a growing product range, a new website and expansion plans, Majestic offers over 1,100 wines, spirits and beers online and in-store, supported by over 1,000 WSET-trained colleagues.The RoleAs a Majestic Trainee Manager you will embark on a 12-month development programme to gain a detailed understanding of all operational, service and leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with support from your Store Manager to set you up for future success.ResponsibilitiesDrive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchasesOffer customers a VIP concierge service, actively contacting them with updates on products and tastingsSell the story not the discount. Demonstrate and share your passion for product with customers through in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counterTake ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in sellingTake accountability and pride for the physical appearance and maintenance of your store both internally and externallyParticipate in all operational tasks to understand day-to-day store operations, including delivering wine to customers, merchandising stock deliveries and calling customers to drive sales opportunitiesContinuously identify opportunities to improve operational efficiencyEnsure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory trainingTake ownership of your own development with available support and resourcesBe an example of Majestic’s Ways of Working and support more junior team members, feeding back to your Store Manager as appropriateKnowledge & Skills RequiredExperience of working as part of a team in a fast-paced, target-driven retail or hospitality environmentAbility to deliver exceptional customer experience and service to every customerAbility to prioritise and strategically problem solve in high-pressure environmentsSelf-motivated, able to thrive when working alone and as part of a teamCan-do attitude with a passion for solving problemsAdaptable and resilient to meet changing business demandsExcellent communication and time management skillsWine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualificationsHold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty pointsWhat is in it for youCompetitive Salary & Performance BonusUp to 20% staff discountCareer development opportunities - we are passionate about nurturing internal talent, offering career progression supported by our excellent in-house training schemesFantastic incentives that take you around the world to explore our different vineyardsA contributory Company Pension PlanLife Assurance (Worth 3 times your annual salary)Uniform provided29 days holiday, including public and bank holidaysPlus invites to wine tasting eventsAccess to Retail Trust including Retail Rewards, discounted e-vouchers and moreCompany maternity, paternity and adoption leave after 26 weeksLong service rewardsFull training provided for your first 3 months with us, continued support throughout your career with Majestic WineCompany sick pay schemeJob DetailsContract: PermanentHours: 45 Hours Per WeekWe look forward to receiving your application! Together we are Majestic! #TWAMOn the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. #J-18808-Ljbffr