The RoleAs a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.Key ResponsibilitiesDrive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchasesOffer VIP concierge style service to customers, actively contacting them with updates on products and tastings.Sell the story not the discount. Demonstrate and share your passion for product with customers through in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.Take ownership for your wine knowledge, continually learning about our products to support your WSET qualification and confidence in selling.Take accountability and pride for the physical appearance and maintenance of your store both internally & externallyParticipate in all operational tasks to understand day-to-day operations of running a Majestic Wine store - from delivering wine to customers, merchandising stock deliveries and calling valued customers to drive sales opportunities.Continuously identify opportunities to make improvements which will optimise the operational running of the store.Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.Take ownership of your own development, utilising the support and resources available.Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.Knowledge & Skills RequiredExperience of working as part of a team in a fast-paced, target-driven retail or hospitality environmentAbility to deliver exceptional customer experience & service to every customerAbility to prioritise and strategically problem solve in high pressure environmentsSelf-motivated, able to thrive when working alone and as part of a teamA can-do attitude with a passion for seeing problems through to solutionsAdaptable and resilient to meet changing demandsExcellent communication and time management skillsWine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualificationsHold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty pointsWhat is in it for youCompetitive Salary & Performance BonusUp to 20% staff discountCareer development opportunities - nurtures internal talent with progression supported by in-house training schemesFantastic incentives to explore our different vineyardsContributory Company Pension PlanLife Assurance (worth 2 times your annual salary)Uniform provided29 days holiday, including public and bank holidaysInvites to wine tasting eventsAccess to Retail Trust with discounts, counselling and supportCompany maternity, paternity and adoption leave after 26 weeksLong service rewardsFull training provided for your first 3 months with us, continued support throughout your careerCompany sick pay schemeJob SpecificsContract: PermanentHours: 39/45 Hours Per WeekWe look forward to receiving your application! Together we are Majestic! #TWAMOn the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. #J-18808-Ljbffr