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Job Responsibilities

1. Consult and collaborate with key stakeholders to develop & roll out our Clubhouse onboarding, training & performance programme to maximise engagement, retention, and adoption across our Regional Managers and Clubhouse teams.
2. Create and oversee the development of regional ‘Train the Trainer’ programme to provide in-region skills & expertise for local support.
3. Create and facilitate new store opening training, providing hands-on support to new leaders & teams.
4. Conduct training needs assessments for retail staff regionally, including supporting, analysing, and developing learning activities for specific teams and regions.
5. Ensure training & performance material remains aligned with business strategy & new initiatives, adapting where needed (e.g., Omnichannel).
6. Partner with the People & Culture team to ensure that retail behavioural, leadership & skill-based training programs align with the wider P&C business strategy.
7. Oversee engagement of regional training to ensure high standards in training delivery.
8. Collaborate with P&C and Digital/Tech teams to develop learning content & platform alignment.
9. Plan, manage, & execute new store onboarding & training, working closely with Retail Ops, P&C, and the new store opening team.
10. Ensure all training is culturally relevant, translated, and adapted for our global clubhouse network.
11. Maintain an in-depth understanding of Clubhouse operations, commercial & community aspects to support training needs of the global network.
12. Provide coaching & support to Clubhouse teams, GMs & RMs as needed.

About You

Candidates may possess the following skills. We're open to various backgrounds and skill sets that can fulfill these requirements:

• Significant experience in retail training across leadership, behaviour & skills.
• Proven track record of creating and delivering impactful training that meets/exceeds KPIs.
• Proactive in identifying root causes and developing solutions.
• Approach training with an inclusion lens & awareness of different learning styles.
• Strong people leadership skills, with experience managing and developing high-performing teams.
• Strong coaching and feedback skills.
• Knowledge of blended learning methodologies.
• Practical problem-solving and process improvement skills.
• Able to promote change and adapt new training approaches.
• Strategic mindset with a long-term view on workforce planning and training needs across regions.
• Ability to build rapport with cross-functional teams.
• Exceptional communication skills.
• Retail training experience across multiple territories is preferred.

Working at Rapha

We invest in our employees and strive to build a positive working culture. Our benefits include:

• Support for remote working (minimum 4 days in office).
• 25 days annual leave.
• Additional paid days off for cycling events.
• Company bonus scheme.
• Health cash plan (up to £1405/year).
• Mental health support via MyndUp.
• Free coffee and social drinks.
• Subsidised lunches (3 days/week).
• Monthly social and quarterly away days.
• Flexible riding benefits and learning schemes.
• Bike racing expenses coverage.
• 50% staff discount + family & friends discounts.
• Annual clothing allowance (£1,120).
• Industry discounts on various brands.
• Free membership to the Rapha Cycling Club.