Overview

Retail Travel and Customer Contact Centre Manager

Base Salary to £55,000 + Bonuses OTE £70,000

Guildford, Surrey

Our client are a leading luxury travel company who are growing rapidly. They are now recruiting for an experienced Retail Travel and Customer Centre Manager to lead their store and small contact centre team based in Guildford.

This is a hands-on leadership role where you will manage the day-to-day operations of the retail travel store, drive sales performance, coach and develop your team, and ensure a high standard of customer service as well as leading the UK contact centre.

Candidates must have previous travel management experience to be considered with a proven track record in business performance management.

Responsibilities

• Oversee all daily operations of the travel retail store, ensuring smooth and efficient functioning.
• Set, monitor, and drive sales targets for the store and individual team members.
• Identify and capitalise on opportunities, taking full accountability for store P&L, managing budgets, margins, and cost controls, ensuring delivery of sales and customer KPIs.
• Analyse performance reports and implement strategies to maximise profitability and efficiency.
• Lead from the front by servicing walk-in customers and handling phone/web enquiries as needed.

Experience / Qualifications

• Proven experience in the travel industry, ideally in a management or senior sales role.
• Strong understanding of retail travel operations, sales performance, and P&L accountability.
• Excellent leadership and coaching skills with a passion for team development.
• Commercially aware with the ability to drive results and business growth.

Salary and Benefits

Base Salary from £45,000 - £55,000 based on experience

Lucrative performance related bonuses

25 days holiday

Private health care

Generous company pension contributions

Holiday concessions

Fam trips

Career development

How to apply

To apply for the Retail Travel and Customer Centre Manager role, please email your CV for consideration and a member of the team will be in contact to discuss the role and company.