Overview

Join to apply for the Senior Account Director - Retail role at SAP.

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Do

• Serve as the end-to-end account owner and maintain senior client relationships
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
• Lead (virtual) account team and coordinate all roles across the customer
• Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
• Utilize expert governance and stakeholder management skills
• Interpret consumption data and drive insights to action
• Orchestrate resources such as junior sales quota carriers as needed
• Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

What You Bring

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions
• Bachelor’s degree or equivalent required (MBA preferred)
• Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
• Strong program/project management and commercial/deal support skills
• Excellent verbal and non-verbal communication skills

Meet your team

• You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
• You will also partner with other SAP leads to maximize customer success and drive insights into action.

Skills You’ll Use

• Professional Skills: Customer Orientation, Complex Problem Solving, Strategic Thinking, Creative Thinking, Effective Communication
• Tech Industry & SAP General Skills: Agile Methodology, Process Improvement, SaaS, Cyber Security, KPIs, SAP Cloud Suite Portfolio, RISE and GROW with SAP, SAP Corporate Strategy
• Role Specific Skills: Competitive Positioning, Relationship Building, Partner Relationship Management, Account Governance, Customer Value Journey Alignment, Account Strategy, Customer Engagement, Sales Forecasting, Industry Knowledge, Customer Value Proposition
• #SAPCSCareers and Bring out your best tone and culture references

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EEO and Recruitment Information

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. For accommodation requests, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, pregnancy, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable laws. Successful candidates may be required to undergo a background verification with an external vendor.

Requisition ID: 436176 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time