Senior Business Analyst (Hospitality/Retail)
3 Days Old
Senior Business Analyst (Hospitality/Retail)
Senior Business Analyst - Hospitality/Retail
London (Hybrid - 3 days on-site)
~£70,000-£80,000 + Bonus & Benefits | Permanent
A leading UK brand is seeking an experienced strategic Senior Business Analyst to shape and deliver a high-profile portfolio of strategic change initiatives across its national operation.
In this role, you'll work closely with cross-functional teams - spanning operations, technology, marketing, and more - to gather requirements, define processes, and ensure solutions deliver measurable business value. This is an exciting opportunity to work with a well-known, customer-focused brand undergoing ambitious growth and transformation.
About You:
- Proven experience as a Senior Business Analyst on complex, enterprise-level change projects (hospitality, retail, or similar sectors preferred)
- Strong analytical and problem-solving skills with a track record of translating business needs into clear, actionable requirements
- Comfortable operating in fast-paced, ambiguous environments, with the ability to pivot and adapt as priorities shift
- A confident communicator and facilitator, skilled at building relationships and influencing stakeholders at all levels (front-line teams to Exec)
- Experience in service design, guest experience, or operational improvement projects is a plus
PLEASE NOTE - This is not an IT Business Analyst. While tech is a small part and enabler for some initiatives, this role focusses on business transformation and change impacting operations and the customer experience to drive growth and value across the business.
- Albany, New York, United States of America, London, UK
- Albany, New York, United States of America, London, UK
- Location:
- London, England, United Kingdom
- Salary:
- £150,000 - £200,000
- Category:
- Management & Operations