Senior Firm Supervisor – Retail Banking (FCA)

Join to apply for the Senior Firm Supervisor - Retail Banking role at Financial Conduct Authority.

Division – Market Interventions - Retail Banking

Salary - National (Edinburgh and Leeds) ranging from £52,400 to £59,000 and London £57,700 to £65,000 per annum (Salary offered will be based on skills and experience).

About The FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. The Retail Banking division works alongside an extensive network of internal and external stakeholders to help drive FCA objectives and priorities with banks. The teams across the division work on policy and projects, including sector wide themes such as the Cost-of-Living Crisis, Consumer Duty, Access to Cash, Savings Market review, the Provision of Banking Services and more. The Fixed Firm Supervision team supervises one of the largest UK global retail banking groups and one of the fintech mid-tier UK banks.

What will you be doing?

• Engage with the senior management of firms and influence them to deliver better customer outcomes, discussing culture, business model, governance and systems and controls.
• Analyze firms’ business models and strategies, identify key risks of harm, address complex problems and develop solutions.
• Contribute to development, implementation and oversight of supervisory strategies to address risks and recommend supervisory interventions where appropriate.
• Use data to identify trends and insights; support the division’s work and respond to firm issues and industry developments.
• Collaborate with stakeholders across the Directorate, FCA and external partners such as the Prudential Regulation Authority and trade bodies.
• Contribute to continuous improvement of processes and identify sector-wide risks and issues.

What will you get from the role?

• Exposure to the largest UK financial services firms and engaging, rewarding work.
• Hands-on experience using regulatory tools and interventions to deliver FCA priorities.
• Opportunity to work at pace on policy initiatives and sector-wide issues with public value.
• Collaborative environment that supports knowledge sharing and continuous learning.

Skills and Qualifications

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will progress in the recruitment process.

Minimum

• Experience regulating or working with regulated financial services firms on FCA retail banking priorities (e.g., consumer duty, financial crime, fraud, operational resilience).
• Experience building and maintaining relationships with senior management and stakeholders internally and externally.
• Experience in an analytical role to identify risks and make sound judgements from diverse information.

Essential

• Ability to act on initiative to make informed decisions, cut through complexity, identify key issues and escalate appropriately.
• Professional and credible presentation skills, with strong oral and written communication abilities.
• Proven ability to work effectively in teams to deliver outcomes and support colleagues.
• Ability to balance and manage competing priorities, often with limited oversight.
• Willingness to learn, develop, and take on new responsibilities; flexible and pragmatic approach.
• Adaptability to change and different working styles.

Our Values & Diversity

We are an inclusive employer and aim to cultivate a culture that respects individual strengths and experiences. We provide employee resource groups to promote work/life balance and support diversity ambitions. 50% of our ExCo are women (4 in 8).

Benefits Of Working At The FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (up to 60% remote)
• Private healthcare with Bupa
• Non-contributory Pension (8% of basic salary, with levels up to 12% with age)
• Life assurance of eight times basic salary
• Income protection

We offer a flexible Benefits Scheme to tailor your package and welcome flexible working arrangements where possible.

Application Process

Applications must be submitted through our online portal. We are dedicated to removing barriers and can provide adjustments to the recruitment process on request.

Useful Information and Timeline

• Role is graded as Senior Associate – Regulatory
• Advert Closing Date: 17 September 2025
• CV Review/Shortlist: 19 September 2025
• First Round Case Study Assessment: 29 September 2025
• Competency Based Interview: Week of 6 October 2025

Your Recruiter will discuss the process in detail during screening. If you are unavailable on any date, please inform the recruiter.

Contact

If you are interested in learning more about the role, please contact Shafika Shaikh at Shafika.shaikh@fca.org.uk

Note: This role is open to applicants via the online portal only.