Senior Retail Consultant

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OverviewSenior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey. To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.ResponsibilitiesProvide expert travel advice and guidance to customers.Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.Handle both face-to-face and online/telephone enquiries.Offer tailored travel solutions to meet customers\' needs and budgets.Upsell travel-related products such as insurance, tours, and upgrades.Stay informed about industry trends, destinations, visa requirements, and travel regulations.Maintain customer records and manage bookings using internal systems.Resolve customer queries and complaints in a timely and professional manner.Meet individual and team sales targets and KPIs.Participate in training, familiarisation trips, and promotional events.Qualifications and ExperienceTravel and Tourism qualification (preferred but not essential).Previous experience in a retail or travel sales environmentKnowledge of global travel destinations and travel industry practices.Skills and CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Sales-focused mindset with persuasive selling skills.Attention to detail and organisational skills.Ability to multitask and work under pressure.IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not EssentialProblem-solving abilities and flexibility.PackageBased in a retail travel agency branch in SurreyExcellent basic salarySaturdays as part of the rota ( No Sundays or Bank Holidays)9am - 5.30pmWould consider part timeOccasional travel for training or familiarisation trips. Interested apply here or email (url removed) #J-18808-Ljbffr
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Location:
Guildford, England, United Kingdom
Job Type:
FullTime

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