Job Overview

At TD SYNNEX, we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritize the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity, and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

Job Purpose

Delivering an exceptional level of customer satisfaction for key accounts, whilst supporting the achievement of sales targets and other related key performance indicators.

Responsibilities

• Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct
• Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots
• Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately
• Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s
• Support Account Directors as required to successfully manage the customer relationship
• Work closely with Merchandise planners, supporting them in their daily role
• Timely and accurate completion of essential reporting, profiling and general administration of the CRM system
• Effectively manage all incoming communication from the customer including telephone, email and system messaging
• Escalate issues in a timely manner

Knowledge, Skills, and Experience

• Experience working in a fast-paced Sales or Service environment
• Process driven and results-oriented
• Good planning and organizing skills
• Excellent communication skills (verbal, written, and face-to-face)
• Demonstrate a high level of initiative
• Ability to work proactively with minimum supervision
• Show a high degree of professionalism
• Excellent telephone manner
• Customer-focused
• Exceptional attention to detail
• Previous experience of CRM systems and SAP would be preferable
• Intermediate to Advanced level Excel skills is desirable

What We Offer

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Hybrid working environment
• Employee Assistance Programme

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed. Don’t meet every single requirement? Apply anyway.