Shop Manager - Charity Retail

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Charity Shop Manager - London
Salary: £26,000 - £29,000 per annum

Make a difference while driving retail success!

Are you a commercial and driven retail manager who is passionate about people, sales, and making an impact? This is a fantastic opportunity to bring your retail expertise into the charity sector and lead a busy, thriving shop in North London.

We're looking for a dynamic Shop Manager who can combine strong retail know-how with a passion for customer experience and community engagement. This is your chance to take ownership of a store with real potential, lead a dedicated team, and make a genuine difference every single day.

What you'll be doing:

  • Driving sales and maximising income generation to exceed targets and KPIs
  • Leading, developing, and motivating your team (paid staff and volunteers)
  • Delivering outstanding customer service and building strong supporter relationships
  • Recruiting, training, and inspiring new volunteers
  • Ensuring the smooth day-to-day running of the store, including stock management, health & safety and compliance
  • Creating eye-catching visual merchandising and delivering creative retail initiatives
  • Building links within the local community to generate donations and raise awareness

    • What we're looking for:

  • Proven experience as a Store Manager or Assistant Manager in a retail environment (charity or commercial)
  • A strong track record of delivering results and working to targets
  • Confidence in managing and motivating a diverse team, including volunteers
  • Excellent communication and organisational skills
  • A positive, proactive, and can-do attitude with plenty of energy and enthusiasm
  • Flexibility to cover weekends and adapt to the needs of a busy retail operation

    • Why join?

    This is more than just a shop - it's a chance to be part of something bigger. You'll have the opportunity to:

  • Shape and grow a store with huge potential
  • Work in a supportive, values-driven organisation
  • Use your retail skills to make a real social impact

    • If you're ready to bring your retail leadership skills into the charity sector and want a role where every day counts, we'd love to hear from you!

    Apply today with your CV and covering letter.

    Apply
    Location:
    London
    Job Type:
    FullTime

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