SVP Retail, London

SVP Retail

24 Days Old

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A media and information organisation with a strong direct to consumer proposition.

Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
Identify and capitalise on new growth opportunities in retail markets.
Optimise the retail end-to-end customer journey by devising and implementing go-to-market readiness in a largely untapped space.
Implement standardised processes to ensure a consistent customer experience, including category management and search optimization to drive content discoverability for the consumer.
Develop and monitor key performance indicators for retail.
Build, develop, and lead high-performing retail operations teams; establish clear performance expectations and accountability measures; foster a culture of innovation, collaboration, and customer-centricity.
Provide mentorship and professional development opportunities for team members.
Oversee retail P&L including revenue growth, cost management, and profitability.
Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.
Design and implement customer experience strategies that drive loyalty and repeat business.
Utilise customer feedback and market research to continuously improve retail offerings.
Ensure seamless integration between physical and digital retail experiences.
Develop innovative approaches to enhance customer engagement and satisfaction.

Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
Strategic Partnerships: Experience building and managing internal alliances and external partnerships to unlock value.
Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
Leadership & Team Building: Demonstrated ability to build, inspire, and lead high-performing cross-functional teams.
Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
Customer-Centric Mindset: Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience.
Feedback-Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
Innovative & Strategic: A forward-thinking strategist who brings fresh ideas and challenges conventional norms.
Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation.

Quote job ref: JN-082025-6809572

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