Join to apply for the Travel Retail - Jo Malone London - T5 Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Travel Retail - Jo Malone London - T5 Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.

Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• understanding daily/weekly targets
• ensuring personal awareness of all additional sales avenues i.e., eventing, Omni and digital channels, etc.
• keeping up to date with competitor activities and missed opportunities
• effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
• delivering the Brand Strategy, ensuring the delivery of an effective local plan
• planning and implementing local marketing & events initiatives, aligned to Retailer activity
• delivering excellence in service by ensuring measures are in place to continually improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• being an Ambassador for the Brand — leading the way to ensure Brand values are represented and brought to life
• ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, involving the Area Manager where appropriate
• using digital tools to keep knowledge up to date
• delivering a consumer recruitment and retention strategy to grow a loyal consumer base
• developing up-to-date product knowledge to ensure an industry-leading experience and that products meet consumer needs
• planning to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• reviewing retail standards daily to ensure they are maintained
• ensuring deliveries, stock movements and related administration are completed within agreed timeframes
• ensuring all auditable processes and administration are followed according to guidelines and taking corrective actions where needed
• fulfilling all information requests accurately and within deadlines
• minimising stock loss by correctly implementing all Security Policies and Procedures
• creating and maintaining a safe environment for consumers, adhering to Policies and Procedures
• ensuring health & safety responsibilities and operational activities achieve at least an 'Acceptable' grade during audits

Commerciality

• Managing daily replenishment and taking appropriate actions
• Maximising sales performance using all commercial reports for decision making
• Planning and delivering visual merchandising layouts within guidelines and timescales
• Identifying stock issues and taking corrective actions, informing the Area Manager when necessary
• Managing promotions and discounts in line with guidelines
• Identifying trends and suggesting ways to enhance product performance

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment
• Ability to drive self-development
• Commercial understanding and industry awareness
• Effective communication, organization, and prioritization skills

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing
• Personal Care Product Manufacturing