Visual Merchandising Manager

Location: London HQ

Reports to: Retail Director

Hours: Monday–Friday, 40 hours per week

Contract Type: Full-time

About Us

The Neve Jewels Group is a leading name in the jewellery industry, managing and elevating the Diamonds Factory brand. Known for exquisite craftsmanship and exceptional customer experiences, we’re committed to delivering beauty, quality, and joy to our loyal customers.

The Role

We’re looking for an experienced and creative Visual Merchandiser to lead and implement the visual strategy across Diamonds Factory stores. This is a key role responsible for elevating the brand’s presence through innovative displays, in-store design, and consistent execution across all locations.

Key Responsibilities

• Develop and implement visual merchandising strategies in line with brand identity
• Create and maintain visual merchandising guidelines for all locations
• Design engaging in-store layouts and product displays that enhance the customer experience
• Collaborate with marketing, retail, and sales teams to support campaigns and seasonal initiatives
• Train and support store teams on visual merchandising best practices
• Conduct regular store visits across the UK and Ireland to assess and enhance visual standards
• Monitor industry trends and competitor activity to inform and evolve strategy

What We’re Looking For

• Proven experience as a Visual Merchandising Manager or in a similar role within luxury or jewellery retail
• Strong understanding of visual merchandising principles and trends
• Highly creative with strong attention to detail and aesthetics
• Excellent communication and interpersonal skills
• Comfortable working independently and cross-functionally across teams
• Proactive, adaptable, and able to problem-solve in a fast-paced environment
• Willingness to travel across the UK, and potentially internationally

Benefits

• 25 days holiday plus 8 bank holidays (pro rata)
• An additional day off on your birthday
• Private healthcare
• 24-hour Employee Assistance Programme
• Generous staff discount

Equal Opportunities

Neve Jewels Group is an equal opportunity employer. We are committed to creating an inclusive environment where everyone feels respected, supported, and valued.

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