Catalog Manager, Retail Business ServicesJob Profile: Manager Catalog – 3PAmazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in multiple countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations.The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog.Key job responsibilities include:Responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon CatalogWorks with sellers to ensure a reliable and operationally effective flow of productsInteracts directly with Amazon internal customers across the globe to deliver to their requirementsWorks directly with the Category team to ensure the overall health of the processes is goodTaking part in planning, organizing and directing the work of subordinates or othersOutline procedures and instructions on work receivedMake time estimates on new jobs receivedCheck accuracy / quality of content creation / population done by othersEnsuring records are maintained accuratelyEnsuring utilization of team is highMentor and train new team membersAdditional responsibilities:Work with 3P Sellers to ensure a reliable and operationally effective flow of productsWork with internal teams, Product partners to increase improve processes and reduce order discrepanciesPartner with internal teams to ensure seller compliance and scalable communication processesTroubleshoot and drive resolutions with sellers to ensure reliable and operationally effective flow of productsWork with various internal teams to help drive tools and process improvements that affect seller workflowsWillingness to learn new technologyPeople Management (Leadership role, Team management)Formulate, Implement, Track career path & Individual Development Plans of each member in the teamOperations and Sellers metrics managementMentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variationBasic QualificationsThe ideal candidate will have:2+ years of team management experience2+ years of program or project management experienceKnowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelExperience leading process improvementsExperience working with technology teams and solving operational issues using technologyPreferred QualificationsPreferred qualifications include:Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data setsKnowledge of Lean, Kaizen, Six Sigma conceptsExperience in managing critical operational processes, with SLA responsibilityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr