OverviewGBR Customer Experience Advisor | Retail & Business Banking | S1 | Cardiff – Santander UKWe are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum. This is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. ResponsibilitiesActing as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experience What you’ll bring (Qualifications)Proven ability to deliver outstanding customer service either from a face to face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needs Desirable/Nice to haveA real desire to go above-and-beyond for customersEffective teamwork with a flexible, can-do approachOpenness to a broad range of activities outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesYou will require the right to work in the UK What else you need to knowThis is a full-time permanent branch-based role, 35 hours across Monday to Saturday, 8:00am – 6:00pmThe role is based in our Cardiff branch Inclusion and BenefitsAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talent through our values of Simple, Personal, and Fair.What we’ll reward you with: a range of benefits you can tailor to your needs, in addition to the salary.Starting salary of £24,000 plus £500 annual cash allowance for benefits25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase extra daysEligible for a discretionary performance-related annual bonusVoluntary healthcare benefits at discounted rates (medical, dental, health assessments)Free access to digital health services and wellbeing resourcesCompany 8% pension contribution (up to 12.5% with employee contributions); cash replacement options availableLife cover, income protection, and discounted additional life assurance and critical illness coverCharitable giving and community partnershipsAccess to Santander UK employee discounts and share plansStaff versions of select Santander products with no fees Right to workAll applicants must have the right to work in the UK. Visa/work permits do not influence progression decisions; if right to work is not held or a visa is unsuccessful, Santander will not proceed with the offer. What to do nextIf this sounds like a role you’re interested in, please apply. For accessibility needs or additional assistance in the recruitment process, contact resourcing@santander.co.uk. Additional InformationWe welcome applications with the understanding that relocation packages may not be available. Santander pays required visa sponsorship fees; individual relocation costs may apply. #J-18808-Ljbffr