Overview

Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum, this is made up of a base salary of £24,000 along with an additional £500 flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll have plenty of support and work in a close-knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities in a multi-skilled environment.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

Role details

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
• The role is based in our Aberdeen Branch

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You

As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes
• 8% of salary contributed to pension (with potential to contribute up to 12.5% and take some contribution in cash)
• Company-funded death-in-service benefit, income protection insurance, and discounted life assurance/critical illness options
• Support for charitable giving and community partnerships
• Share in Santander’s success via share plans
• 24/7 access to an online employee discount platform
• Staff versions of Santander products with no fees and access to other deals

Right to work

Right to work in the UK is required to commence employment. If you require a visa or permit, this will not influence the decision on progression, but without a valid right to work the application may be withdrawn.

What to do next

If this sounds like a role you’re interested in, please apply. If you need accommodation in the recruitment process or additional assistance, contact resourcing@santander.co.uk.

Additional Information

Applications are welcome with the understanding that there may be no relocation package. Santander will pay employer mandatory government fees required for visa sponsorship. You may be liable for your own immigration and relocation costs.