OverviewRetail Customer Advisor (Kingston) – 20 hours per week. Location: Kingston, England, United Kingdom. Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on store performance. Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis.About Vodafone/ThreeWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network and are investing in 5G and digital infrastructure to power businesses, services and communities. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards across Three while contributing to team sales targets.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.QualificationsCustomer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.Team Collaboration: Ability to work well within a team, contributing to a positive, high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. Ongoing development opportunities are available to build your skills and confidence so you can own your role as a Customer Advisor and beyond.BenefitsA free staff handset + unlimited SIM card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)Additional PerksPerks such as Tastecard membership, Uber discounts, and access to discounts across thousands of retailers, activities, gyms, and health clubs via Perks at WorkOpportunity to win ‘Three Celebrates’ monthly and annual awardsNotesWe offer a range of learning and development tools to support career growth. We are committed to an inclusive culture and provide reasonable adjustments during the interview process upon request.#VodafoneThree #J-18808-Ljbffr