Are you ready to rethink your routine? We’re looking for a Retail Operations Manager to join our Retail HQ team. Reporting into our Retail Director, our Retail Operations Manager will ensure that the day-to-day operational requirements for all store activities are conducted accurately and in accordance with internal and external requirements.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 
Your daily to-dos might look like this:

Store Operations 

• Continuously improve retail operations, ensuring effective communication and execution across all sites.
• Develop an omni-channel strategy to enhance efficiency and support business growth.
• Audit store operations with Regional Sales Managers to identify gaps and opportunities.
• Optimize inventory control and supply chain processes for improved performance.
• Collaborate with host store stakeholders for seamless retail execution.
• Monitor stock loss, analyze audit results, and implement corrective action plans.
• Ensure timely maintenance and upgrades through external providers.
• Support operational training for project launches and process improvements.
• Align retail targets and KPIs with Finance for clear communication and execution.
• Oversee retail communication strategy for streamlined management-to-store engagement.
• Manage the Retail Operations budget, ensuring targets are met and cost efficiencies identified.
• Establish KPIs and metrics to drive customer-focused strategies.

Projects 

• Lead and support any ad-hoc/ongoing retail projects, ensuring they are delivered to required timescales and on budget. 
• Propose ideas or opportunities for projects and initiatives which will ensure a leading retail operation Represent the retail team in cross-departmental projects, and own subsequent communication back to the Retail team.  
•  In line with business strategy, lead each store opening utilising the retail openings calendar to effectively deliver against relevant timescales. 
• Develop and build a library of best practices, processes and procedures to enable Retail teams to be able and empowered to deliver operational excellence in their store
• Own the Retail Calendar and disseminate information effectively across all departments

People Management 

• Be responsible for line management & development of Retail Operations Assistant and Store Operations Manager, and oversee all relevant Retail administrative tasks/projects 
• Define Retail Operations Strategy in alignment with the Retail Director and communicate this effectively to wider business 
• Understand and demonstrate the Trinny London values and behaviours 
• Support Trinny London in delivering an inclusive culture 
• Act as an ambassador for Trinny London and communicate positively about the brand.

Health & Safety

• Develop and maintain Health and Safety operational guidance for each location - ensuring relevant training is up-to-date in accordance with local legislation of each market
• Liaise closely with the appointed Health and Safety Consultant to ensure continuous development of procedures in line with legislation and industry requirements
• Ensure all risk assessments are completed and filed in accordance with legislation
• Manage the PAT testing process for stores 
• Ensure any accident reports are completed, followed up and filed accurately in liaison with the People Team. Liaise with stores on Fire Risk Assessments and extinguisher requirements 
• Responsible for arrangement of first aider training for each site

People Management 

• Be responsible for line management & development of Retail Coordinator and Retail Operations Assistant, and oversee all relevant Retail administrative tasks/projects 
• Define Retail Operations Strategy in alignment with Retail Director and communicate this effectively to wider business 
  

Requirements

These skills will help you go far in this role:

• Hybrid (Office 3 times per week) and happy to travel to stores where necessary 
• Demonstrable experience in a head office retail ops position, ideally within a luxury / premium space, working with suppliers and concession host stores
• Experience managing and supporting a team, fostering a culture of inclusion and diversity
• Be an ambassador for Trinny London
• Champion of operational efficiency, driven by process and attention to detail
• Can-do, positive attitude 
• Strong stakeholder management skills, placing an emphasis on cross functional relationships and collaboration

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. 

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.