Retail Operations Manager

New Today

Overview

Are you an experienced operator with a background in property, retail, or facilities management?

An exciting opportunity has opened up for aRetail Operations Manager to take ownership of a high-profile, mixed-use estate in central London. This role offers the chance to lead day-to-day operations across a dynamic retail destination, working closely with tenants, contractors, and senior stakeholders to deliver exceptional service and operational performance.

What you’ll be doing…

  • Leading daily retail operations across a premium estate
  • Acting as the first point of contact for retailer issues and escalations
  • Managing contractor performance across cleaning, security, and M&E services
  • Supporting budget planning, service charge delivery, and spend control
  • Driving compliance, health and safety, and sustainability initiatives
  • Working across internal teams including engineering, surveying, and ESG
  • Ensuring high standards through inspections, project oversight, and systems use

Why explore this role?

  • Join a flagship, nationally recognised retail-led destination
  • Be part of a respected senior team delivering market-leading service
  • Influence day-to-day operations across a complex, multi-use environment
  • Gain exposure to high-end occupiers, strong ESG initiatives, and large-scale commercial operations
  • Work for an employer that values innovation, accountability, and long-term performance

To be successful you will need…

  • Operational experience across retail, commercial, hospitality, leisure or mixed-use property
  • Strong knowledge of hard and soft FM and managing service providers
  • Excellent communication and stakeholder engagement skills
  • IOSH qualification and understanding of Health & Safety/compliance
  • Experience with managing budgets
  • A collaborative approach and the ability to influence internal and external teams

Salary

Up to £60,000 + competitive benefits

How to Apply:

If this role sounds like a strong match, please apply directly or send your CV tokeira.spate@foundationrecruitment.com

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Location:
City Of London
Job Type:
FullTime
Category:
Management & Operations

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