Senior Account Director - Retail

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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

  • Serve as the end-to-end account owner and maintain senior client relationships
  • Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
  • Lead (virtual) account team and coordinate all roles across the customer
  • Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
  • Utilize expert governance and stakeholder management skills
  • Interpret consumption data and drive insights to action
  • Orchestrate resources such as junior sales quota carriers as needed
  • Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

    • What you bring

  • 10+ years of experience in Sales or Consulting with complex business software/IT solutions
  • Bachelor’s degree or equivalent required (MBA preferred)
  • Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
  • Strong program/project management and commercial/deal support skills
  • Excellent verbal and non-verbal communication skills

    • Meet your team

  • You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
  • You will also partner with other SAP leads to maximize customer success and drive insights into action

    • Skills you’ll use:

    Professional Skills

    Customer Orientation

    Complex Problem Solving

    Strategic Thinking

    Creative Thinking

    Effective Communication

    Tech Industry & SAP General Skills

    Agile Methodology

    Process Improvement

    Software as a Service (SaaS)

    Cyber Security

    Key Performance Indicators (KPIs)

    SAP Cloud Suite Portfolio

    RISE and GROW with SAP

    SAP Corporate Strategy

    Role Specific Skills

    Competitive Positioning

    Relationship Building

    Partner Relationship Management

    Account Governance

    Customer Value Journey Alignment

    Account Strategy

    Customer Engagement

    Sales Forecasting

    Industry Knowledge

    Customer Value Proposition

    ​Bring out your best

    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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    Location:
    Gb
    Job Type:
    FullTime

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