OverviewSenior Retail Analyst in the Omnichannel Analytics team at Holland & Barrett (H&B). You’ll partner with stakeholders across Central Operations, Retail, Store Format, Supply Chain, and Customer Experience to drive improvements in availability, customer experience, loyalty, conversion, fulfilment, labour, shrink, and Click & Collect. You’ll act as a senior lead within the Retail analytics squad, owning delivery from deep dive through to decision, and mentoring mid-level analysts in how to deliver business impact.ResponsibilitiesLead delivery of insights that drive performance across store operations, service, fulfilment, and omnichannel journeys.Partner with stakeholders across Central Ops, Retail, Format, Supply Chain, and Customer Experience to identify and solve business challenges.Write clean, efficient SQL to analyse large datasets across store performance, labour models, shrink metrics, and fulfilment operations.Build dashboards in Metabase that surface KPIs, performance outliers, and actionable insight for field teams and central operations.Run deep dives into operational pain points such as store availability, C&C failures, missed picks, and schedule adherence.Own projects from brief to outcome, including discovery, prioritisation, stakeholder alignment, and delivery tracking.Collaborate with BI Developers, other Embedded Analysts, and cross-functional squads to land scalable data solutions.Mentor mid-level analysts on analytics delivery, tooling, and stakeholder engagement.Work with a modern data stack, including Redshift, BigQuery, Matillion, and Retool.LocationThis role is based in London or Nuneaton, and may require travel to other H&B locations. Hybrid working with minimum 2 days presence in the office.Requirements / QualificationsSQL expertise: Confident writing advanced queries across operational, retail, and fulfilment datasets.Central operations knowledge: Understands store KPIs such as availability, shrink, productivity, labour planning, and in-store fulfilment.Stakeholder influence: Partners effectively with Central Ops, Retail, Format, and Field teams to deliver actionable insight.Delivery ownership: Leads projects from scoping through to delivery and iteration, balancing pace with precision.Communication: Able to translate operational insight into clear business recommendations.Visualisation: Designs usable dashboards in Metabase or similar tools to support day-to-day store performance and long-term planning.Collaboration: Works well in squads, across disciplines, and with BI and Ops peers.Education & Experience: Degree in a quantitative field (Mathematics, Statistics, Economics, or Engineering) and relevant experience in analytics, preferably with exposure to retail operations, in-store analytics, or supply-driven service environments.BenefitsHealth Cash PlanLife AssuranceIncentive Scheme – Based on personal & company performanceVirtual GPPrivate Medical careFREE at-home blood test kitHoliday Purchase optionPension Contribution schemeAccess to Wellhub with gyms, studios and wellbeing appsRecruitment ProcessA short Coderbyte assessment to evaluate core technical and analytical skillsRole-specific questions to understand your approach to relevant challengesAn interview with the Hiring Manager to explore your experience and motivationsA case study to demonstrate problem-solving and strategic thinkingA follow-up review to delve deeper into insights and approachShort conversations with team members to assess team fit and working style #J-18808-Ljbffr