SVP Retail

New Today

  • A global information business are recruiting a newly created SVP Retail.
  • A strong retailer from a sales , marketing or transformation background.

    • About Our Client

    A media and information organisation with a strong direct to consumer proposition.

    Job Description

    Strategic Leadership

  • Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
  • Identify and capitalize on new growth opportunities in retail markets

    • Operational Excellence

  • Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space.
  • Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer.
  • Develop and monitor key performance indicators for retail

    • Team Leadership

  • Build, develop, and lead high-performing retail operations teams
  • Establish clear performance expectations and accountability measures
  • Foster a culture of innovation, collaboration, and customer-centricity
  • Provide mentorship and professional development opportunities for team members

    • Financial Management

  • Oversee retail P&L responsibility including revenue growth, cost management, and profitability
  • Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

    • Customer Experience

  • Design and implement customer experience strategies that drive loyalty and repeat business
  • Utilise customer feedback and market research to continuously improve retail offerings
  • Ensure seamless integration between physical and digital retail experiences
  • Develop innovative approaches to enhance customer engagement and satisfaction

    • The Successful Applicant

  • Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
  • Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
  • Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value.
  • Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
  • Leadership & Team Building: Demonstrated ability to build, inspire, and lead high-performing cross-functional teams.
  • Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
  • Customer-Centric Mindset: Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience.
  • Feedback-Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
  • Innovative & Strategic: A forward-thinking strategist who brings fresh ideas and challenges conventional norms.
  • Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
  • Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation.

    • What's on Offer

    Competitive packageOpportunity to innovate and lead change in a dynamic market segment.

    Apply
    Location:
    London
    Job Type:
    FullTime

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