This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Work PatternSunday 11:15-19:15Monday 15:15-23:15Wednesday 15:15-23:15Thursday 15:15-23:15Friday 15:15-23:15Week 2: Monday 04:30-12:30Tuesday 04:30-12:30Thursday 04:30-12:30Friday 04:30-12:30Saturday 04:30-12:30Under 18 disclaimerThis job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.PurposeDuty Manage in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLeads colleagues in delivery of task prioritising customer firstPlans, allocates and follows through on delivery of task to a consistent standard across the storeDrives on the job productivitySupports colleagues through coaching and feedbackUses MI to take action to drive performanceHelps maintain a safe and legal environment for colleagues and customersSupports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDelivers great standards and service by putting the customer firstActs on customer feedback to deliver improvementEnsures the delivery of brilliant basicsCoach the team to deliver excellent standards of product presentationSupports the delivery of plan AProvides regular and timely feedback to line manager to support colleague performanceSupports with the training and coaching of colleagues maximising digital tools and channelsIdentifies colleagues for recognition and celebrate success within the storeProvides feedbacktoBIG to improve colleague experienceSupports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes actionRole models new ways of workingthrough the use ofdigital toolsAllocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productivelyDelivers operational excellence ensuring all processes and tasks are delivered in line with business expectationMaintains a safe and legal store environmentSupports visual merchandising updates across all launches,eventsand campaignsKey CapabilitiesUnderstands how M&S operates,it'sstrategy, future and the role they playEffectively manages own reactions and responses around changeHelps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinkingSets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues the fairly, understanding that different people will provide different perspectives and have different needsBuilds positive relationships by being a good listener and getting to know people by establishing a connectionIn control of their own reactions and considers how to share their perspective to create better reaction for teamTechnical Skills/ ExperienceSupport the delivery of excellent customer service and KPI's across the storeGood level of digital capability and can access and utilise relevant systemsGood knowledge of the commercial operation, brilliantbasicsand operational excellenceCurrent working knowledge of all VM principlesA good communicator with the ability to build relationships and work within a teamA good knowledge of the legal requirements associated with the role of a customer assistant and when duty managingMaintain high presentation standards, attention to detail and deliver on time, right first timeInterpret data relevant to the roleDemonstrates flexibility and adaptability to changeKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIGAbout UsM&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.About the TeamRetail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next. #J-18808-Ljbffr