Overview

Senior Financial Crime Investigator, Retail Banking, EU, Fluent Spanish and English

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products - we want to solve problems and change lives through Monzo. Hear from our UK team about what it’s like working at Monzo.

Remote in the UK | £29,450 - £37,000 (+ £2,500 Multilingual Premium) Benefits.

Hey there! We’re Monzo, the bank that’s making money work for everyone. We’re expanding in the EU and need Senior Investigators to lead the charge.

Responsibilities

• Investigating complex or high-risk anti-money laundering alerts on customer accounts.
• Being responsible for recommending Suspicious Transaction Reports (STR) be filed by Monzo Bank EU.
• Making customer onboarding decisions in high-risk or complex cases.
• Conducting ongoing due diligence on high-risk customer accounts.
• Providing financial crime expertise and support to other operational teams across the business.

Qualifications

• You have strong English written and verbal communication skills.
• You are fluent in Spanish written and verbal communication skills (to at least CEFR C1 level).
• You have strong experience of conducting high-risk customer screening or complex financial crime investigations.
• You have experience making independent, risk-based financial crime decisions in a regulated financial services firm.
• You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.

Working pattern

The working hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role will be Monday 5th January and you must be able to commit to the first 8 weeks. No holidays/time off will be authorised during this period.

What’s in it for you

• £29,450 - £37,000 (+ £2,500 Multilingual Premium) share options.
• We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
• This role is remote based in the UK.
• £1,000 learning budget each year to use on books, training courses and conferences.
• Macbooks provided; fully remote workers receive extra support for home setup.

Plus lots more. Read our full list of benefits.

Application process

• Application questions
• Call with a Recruiter
• Interview to discuss your previous experience and technical knowledge and values
• The final step will consist of a Spanish language assessment

Equal opportunities

Diversity and inclusion are a priority for us. We are an equal opportunity employer and consider all applicants without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don\u2019t need full or birth names at application stage.

Further information: The closing date for applications is Friday 10th October 2025. We have guidelines on using AI to ace an application and interview at Monzo. Our average process takes around 2-3 weeks.