Head of retail Operations

New Yesterday

Head of Operations | London | Up to £80,000 + Benefits
Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.
As head of operations, you will;
* Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency. * Drive performance across sales, service, cost, compliance, and customer experience KPIs * Deliver best-in-class standards while fostering continuous improvement across the estate. * Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence. * Partner closely with HR and Store Leadership to embed engagement, training, and high performance. * Oversee end-to-end supply chain efficiency-from forecasting to distribution. * Manage logistics facilities to achieve the right balance between cost control and service quality. * Champion system and process improvements to optimise stock accuracy...
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Location:
London
Salary:
£70,000 - £80,000 /annum benefits
Job Type:
FullTime
Category:
Charity, Development & Non Profit

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