Head Of Retail Operations

New Yesterday

Head of Operations | London | Up to £80,000 + Benefits

Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts.

As Head of Operations, you will lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.

Responsibilities:

  • Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency.
  • Drive performance across sales, service, cost, compliance, and customer experience KPIs
  • Deliver best-in-class standards while fostering continuous improvement across the estate.
  • Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence.
  • Partner closely with HR and Store Leadership to embed engagement, training, and high performance.
  • Oversee end-to-end supply chain efficiency-from forecasting to distribution.
  • Manage logistics facilities to achieve the right balance between cost control and service quality.
  • Champion system and process improvements to optimise stock accuracy and availability.
  • Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.
  • Maintain a culture of safety and compliance through robust standards and audit practices.
  • Act as senior operational partner to key clients, aligning delivery with their brand goals.
  • Drive innovation through data, automation, and process improvement to enhance performance.

Requirements:

  • A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).
  • Proven ability to deliver safe, profitable, and customer-obsessed operations.
  • A strong and inspirational people leader who thrives on building diverse, high-performing teams.
  • Commercially astute, with deep experience managing retail P&Ls and driving business levers.
  • Organised, disciplined, and process-driven, with a passion for continuous improvement.
  • An excellent communicator, comfortable engaging with both clients and internal stakeholders.
  • Passionate about retail, operational excellence, and creating exceptional customer experiences.

If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.

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Location:
City Of London
Job Type:
PartTime
Category:
Management & Operations

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